Mastery Programme Membership

Our fundamental aim is to help you apply your already honed clinical skills to your business.

As a clinician, you will be assessing, diagnosing and treating your patients on a daily basis to help them to achieve their desired outcomes.  This may be getting them back to, or keeping them doing the things they love, or improving their quality of life.

You deserve to have the rewards and freedom you desire from being a business owner!

We will help you apply your clinical skills to your business: 

The Freedom Curve

The Freedom Curve Explained

Having ourselves worked in this sector for many years, we have seen the journey that practitioners have taken time and time again, often with very similar patterns of disillusionment over a period of time.

You may have started with a dream of being able to help people and will have decided to take action and study to become a clinician.  You will have been motivated by the amazingly positive impact you will have had on your patients lives.

Once having qualified, and perhaps worked for someone else for a number of years, you then might have had the aspiration of owning your own clinic.  

It looks easy enough and you’ve worked out that you can have more freedom by not having to answer to anyone else and you will be financially better off. So you go for it! 

And then reality kicks in… you are soon immersed in the challenges of running a clinic and you realise being a great clinician isn’t enough. You need to develop your business skills.

At this point the help available might seem overwhelming and confusing.  You might even have got your fingers burnt by investing in ‘too good to be true’ marketing ideas. 

Joining the Clinic Owners Business Club’s Mastery Programme, led by experienced business professionals, will ensure that you focus on the right things in the right way to achieve the outcome you desire.

If you’d like to learn more, or discuss whether the Mastery Programme is right for you, book a call with us! 


If you think the Mastery Programme sounds like it could be a good fit for you, book a call with us now!

Do you want:

Your practice to be more profitable and easier to manage

Less stress

To feel super organised 

More time to do the things you love

To feel more energetic about your business and life in general

A business that runs like clockwork

A team that works well together and delivers amazing service

To provide better support to your team to make them feel valued and secure

To understand business finances better to gain more financial security

To have a saleable business

What’s Covered in the Programme?

What Does it Cost and How Does it Work?

Pricing: £495 per month for 12 months 

Below you’ll find a list of everything that’s included each month in the Mastery Programme. 

If you aren’t able to make any of the live sessions, they will be recorded and made accessible for you to view at any time. 

3 Hour Group Strategy Session

Facebook Community

Access to all Friday Focus Workshops

1-2-1 Coaching Session

Weekly Live Q&A

Accountability System

Book Club Evening

Expert Interviews

Progress Tracker

If you’d like to learn more about any of the elements of the programme, book a call:

What Will I Learn?

Here’s a taste of the Mastery Programme module content

Your Practice Assessment

  • Clarity of performance and direction

Clear vision, purpose and values 

Define culture and tone 

Clear business road map 

Improvement tracker in place

Accountability system keeping you on track 

Rewired belief system


  • Gaining a crystal clear understanding of your numbers 

Creating a bottom-up budget based on needs and wants 

Reading and interpreting your balance sheet 

Reading and interpreting your profit and loss

Creating a cashflow forecast

Creating a budgeting system

Creating a forward order book 

Understanding monthly management accounts 

Defining Your Assets

  • Having a clear service and product offering 

Understanding how to create packages 

Confidently implementing pricing models 

Changing your environment in line with your values and client feedback 

Outlining all of the roles required in your practice 

Implementing and using key performance indicators to manage your assets 

Defining and Delivering Your New Patient Journey

  • Clearly outlining the patient journey for your ideal client

Understanding how to convert patients to buy into your best recommendations 

Knowing how to convey the importance of sticking with the treatment plan 

Understanding how to design a transformational treatment plan 

Keeping in touch and following up strategies 

Identifying and mapping out processes to meet and exceed client expectations 

Getting your team to consistently deliver exceptional client care


  • Outlining job descriptions for each role

Outlining skills and attitudes for each role 

Understanding the interview process 

Identifying interview questions

Evaluating different remuneration models  

Evaluating different contract types

Defining career progression opportunities


  • Defining current reality and future desired leadership style

Removing tolerations 

Learning what really motivates people 

Eliminating mate versus manager conflict 

Mastering the art of listening to your team 

Understanding how to show genuine appreciation 

Understanding the different personality types 

Adapting your communication style 

Learning how to have powerful conversations 

Creating leaders 

Planning for succession 

Risks and Liabilities

  • Identifying key risks

Putting a mitigation plan in place

Identifying risk reduction milestones

Creating a professional and legal compliance checklist 

Identifying strategies to work with your risk threshold 

Looking at exit strategy stepping stones


Walking in Your Patients’ Shoes

  • Knowing what questions to ask

Having a clear understanding of your market’s needs 

Implementing a client listening system 

Conducting a marketplace and VIP listening project 

Implementing a testimonial and review collection system 

Creating an ongoing feedback loops


Communication, Sales and Marketing

  • Personalising your communication

Deeply understanding your ideal client

Defining content and relationship strategies

Implementing and executing a marketing calendar 

Developing a consistent flow of patients 

Enhancing the relationships with value-adds

Implementing an 80/20 marketing process 

Business Administration, Systems and Processes 

  • Defining your key role in the practice

Identifying administrative systems and processes to implement 

Identifying which admin procedures you should not be doing

Identifying the best person/outsourced service to delegate tasks to 

Understanding how to delegate effectively and confidently 

Creating a business admin checklist



Team Journey

  • Understanding how to create an environment where the team is engaged, feels supported and delivers excellent client care

Defining on-boarding and induction processes

Setting training, objectives and key results 

Understanding how to have motivational 1-2-1’s

Evaluating different reward systems 

Understanding how to deal with poor performance 

Pulling it All Together

  • Conducting a 12 month review

Revising and redefining goals for your business

Creating a future focus plan of action 

Dealing with shiny object syndrome 

Looking at self-care: the oxygen mask principle plan 

Looking at The ONE Thing plan 

Celebrating completing the Mastery Programme  



"Our Practice was at a stage of growth and change and we needed guidance and support and through the coaching we’ve received from Painless Practice that is exactly what we’ve got. The Success Club group meetings are so beneficial. Bev is an excellent coach who gets the interaction flowing within the group and encourages us all to share ideas and helps to provide solutions to any issues we may have. I would recommend Painless Practice to any business, as we have found their coaching and support to be invaluable to us."

Mark - Greenwich Natural Health Centre

“Painless Practice telephone coaching has been integral in supporting and helping me with the changes I have made to my Osteopathic clinic in the last two years. She has enabled me to look at the way I manage my associates therapists and most importantly receptionists taking the stress away, as well as helping me get the work life balance back. In the last two years with her help I have reduced my hours of hands on treating patients and not taken a hit in income which has been a massive boon to both bank account and my ageing body!”

Phillippa Rayne - Bampton Clinic

"Ann has been my Business Coach for around six years. In that time I have successfully created 3 new businesses, one of which has just turned over £1m in the last 12 months, and the other two are both in profit and directly employ six individuals between them, as well as outsourcing to numerous other individuals and suppliers. Ann has been fundamental to all of this success. I always know that after a coaching session with Ann I will leave with new thinking about how to take myself and/or the businesses forward."

H. Griffiths - Herts

"The ability to talk things through in a non-judgemental environment helped me to work through what was important to me, and the direction I want to take my business. Fiona is very supportive and I have found our sessions invaluable. I now feel much more focussed on and in control Since working with Fiona I have had my most successful 2 months ever."

Sue McCall - Osteopath

"The ability to talk things through in a non-judgemental environment helped me to work through what was important to me, and the direction I want to take my business. Fiona is very supportive and I have found our sessions invaluable. I now feel much more focussed on and in control Since working with Fiona I have had my most successful 2 months ever."

Sue McCall - Osteopath

"In James and Painless Practice I found the perfect business partner: always there to point out and debate the array of alternatives, whilst still allowing me that all important final decision! And where running my business had once started to feel lonely and thankless, with James’ support and encouragement, the original enthusiasm returned. I cannot recommend James, Celia and the Painless Practice team highly enough."

Anne Roebuck - Physio, London

"Excellent speaker – very specific and useful, thank you!"

Tracy B - London

"Lots to think about and plenty of tips that can be used in clinic tomorrow."

Deborah Smith - Bedfordshire

"I found the workshop helpful with ways to approach patients with referrals and ways of encouraging them to return. I would love to attend a workshop to grow more in confidence with more of these topics. This evening was fun and very interactive. Celia presented really well and used great examples to help us understand ways to improve our weaknesses."

Cemi Rule - Osteopath

"There was a fun, interactive, safe environment in which we were able to discuss highs and lows and experiences in the workplace. This was an excellent way to learn and share ideas and alternative responses to situations."

Jessica D'Souza

"Thank you, Celia. You have again delivered a very informative and interesting workshop. I’m feeling more confident about asking for referrals now with the strategies you have introduced. Can you now please do something about my handwriting?"

Jason Pinny - Osteopath

"I get great support and ideas from the rest of the group. Sharing our experiences – and celebrating everyone’s successes – is very empowering."

John Yeboah - Osteopath

“You immediately understood the challenges our business was facing – and quickly got to the heart of what was holding it back.”

Stuart Paterson - Physiotherapist

“The process has been incredibly valuable. An investment of £5,000 over a year has resulted in our turnover increasing by 30%.”

Simon - Chiropractor

"Painless Practice got me to the point where I knew I wanted to sell the business and helped me gain the maximum from it.”

Janet Bell - Osteopath

“I’m so glad you encouraged me to share my workload. My kids love me being at home more. And so does my horse!”

Lynda Pedley - Physiotherapist

“I knew I needed to get the best out of my associates for the clinic to prosper. The coaching sessions were a real turning point – for me and for the team.”

Steve - Osteopath

What Happens Next?

Once you have made the commitment to join, you will receive a client questionnaire to complete to help us deliver the best experience for you throughout the Mastery Programme.

You will also receive a schedule of dates and times so that you can block out your diary to attend the different elements of the programme.

You will be invited to the Mastery Programme Facebook Group so that you can introduce yourself and start getting to know other members on the Mastery programme!

Get In Touch

01491 659073

How Can We Help?

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