In-House Reception Training

“Beverly is a delight to work with. She is extremely knowledgable and experienced in her field and puts everyone at ease. My team found her incredibly helpful and she certainly has massively helped in terms of bonding everyone together. My team are far more confident as a result of working with her and take greater ownership of their roles. They understand their sphere of influence and get the big picture. This is thanks to our work with Beverly. Thank you Beverly!”

Owen Evan, Chiropractor

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Importance of Your Front of House Team

Your ‘front of house’ team are often the very first people your potential, new and existing patients encounter – by phone, email or when they walk into your clinic. The impression created by your team is integral to how your patients feel about your practice, whether they recommend you, or continue to return as patients. It’s therefore vital that they reflect the ethos and reputation of your clinic from the moment patients first contact you.

Whether you already have an established team sharing your practice’s purpose and values, or you’ve just introduced reception cover to your practice, bespoke training for your practice manager and receptionists is extremely beneficial for patient retention and new patient generation.

In-House Reception Training

A full/half day reception training session typically covers the following topics:

How to excel at being a front of house team member
The patient journey, and how the front of house team is involved in this
Communicating effectively
Implementation for success – how to implement what has been learnt throughout the day

Get in touch with us for a quote or for more information

WHAT OUR CLIENTS SAY...

"Our Practice was at a stage of growth and change and we needed guidance and support and through the coaching we’ve received from Painless Practice that is exactly what we’ve got. The Success Club group meetings are so beneficial. Bev is an excellent coach who gets the interaction flowing within the group and encourages us all to share ideas and helps to provide solutions to any issues we may have. I would recommend Painless Practice to any business, as we have found their coaching and support to be invaluable to us."

Mark - Greenwich Natural Health Centre

“Painless Practice telephone coaching has been integral in supporting and helping me with the changes I have made to my Osteopathic clinic in the last two years. She has enabled me to look at the way I manage my associates therapists and most importantly receptionists taking the stress away, as well as helping me get the work life balance back. In the last two years with her help I have reduced my hours of hands on treating patients and not taken a hit in income which has been a massive boon to both bank account and my ageing body!”

Phillippa Rayne - Bampton Clinic

"Ann has been my Business Coach for around six years. In that time I have successfully created 3 new businesses, one of which has just turned over £1m in the last 12 months, and the other two are both in profit and directly employ six individuals between them, as well as outsourcing to numerous other individuals and suppliers. Ann has been fundamental to all of this success. I always know that after a coaching session with Ann I will leave with new thinking about how to take myself and/or the businesses forward."

H. Griffiths - Herts

"The ability to talk things through in a non-judgemental environment helped me to work through what was important to me, and the direction I want to take my business. Fiona is very supportive and I have found our sessions invaluable. I now feel much more focussed on and in control Since working with Fiona I have had my most successful 2 months ever."

Sue McCall - Osteopath

"The ability to talk things through in a non-judgemental environment helped me to work through what was important to me, and the direction I want to take my business. Fiona is very supportive and I have found our sessions invaluable. I now feel much more focussed on and in control Since working with Fiona I have had my most successful 2 months ever."

Sue McCall - Osteopath

"In James and Painless Practice I found the perfect business partner: always there to point out and debate the array of alternatives, whilst still allowing me that all important final decision! And where running my business had once started to feel lonely and thankless, with James’ support and encouragement, the original enthusiasm returned. I cannot recommend James, Celia and the Painless Practice team highly enough."

Anne Roebuck - Physio, London

"Excellent speaker – very specific and useful, thank you!"

Tracy B - London

"Lots to think about and plenty of tips that can be used in clinic tomorrow."

Deborah Smith - Bedfordshire

"I found the workshop helpful with ways to approach patients with referrals and ways of encouraging them to return. I would love to attend a workshop to grow more in confidence with more of these topics. This evening was fun and very interactive. Celia presented really well and used great examples to help us understand ways to improve our weaknesses."

Cemi Rule - Osteopath

"There was a fun, interactive, safe environment in which we were able to discuss highs and lows and experiences in the workplace. This was an excellent way to learn and share ideas and alternative responses to situations."

Jessica D'Souza

"Thank you, Celia. You have again delivered a very informative and interesting workshop. I’m feeling more confident about asking for referrals now with the strategies you have introduced. Can you now please do something about my handwriting?"

Jason Pinny - Osteopath

"I get great support and ideas from the rest of the group. Sharing our experiences – and celebrating everyone’s successes – is very empowering."

John Yeboah - Osteopath

“You immediately understood the challenges our business was facing – and quickly got to the heart of what was holding it back.”

Stuart Paterson - Physiotherapist

“The process has been incredibly valuable. An investment of £5,000 over a year has resulted in our turnover increasing by 30%.”

Simon - Chiropractor

"Painless Practice got me to the point where I knew I wanted to sell the business and helped me gain the maximum from it.”

Janet Bell - Osteopath

“I’m so glad you encouraged me to share my workload. My kids love me being at home more. And so does my horse!”

Lynda Pedley - Physiotherapist

“I knew I needed to get the best out of my associates for the clinic to prosper. The coaching sessions were a real turning point – for me and for the team.”

Steve - Osteopath

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