What are you waiting for?

Time flies by and before you know it another month has gone by. Well done to you if you have ticked all the boxes you wished to! For those of you who haven’t, hopefully we can help. Perhaps you were over ambitious or maybe not organised enough? Maybe it was that pesky habit of intentional […]

Are you re-active or pro-active?

As business owners we will always need to re-act to what comes our way. Adopting a pro-active approach can reduce the amount we need to re-act to in some circumstances. Below are a few areas to consider being more pro-active in. Are you re-active or pro-active in your planning? Most of our clients started working […]

Make 2019 the best year yet

Every day, every hour, every minute we have the opportunity to hit the reset button and change things. We can choose at any minute to get off the couch and go for a walk or to the gym. We can choose to stop scrolling through the social media feeds and do something more constructive. You […]

What decisions will you make to end 2018 positively?

It is very easy to be the victim of circumstance, complain about it and yet do nothing. When we have absolutely no control we can still choose to make the best of a bad situation. There are, however, a lot of things in our control. Perhaps you need someone to help you see that and […]

What’s the scary thing about your practice?

Let us start by agreeing that it is hopefully not the treatment you offer that is scary. But if it is, I’ll leave you to deal with any scariness on the clinical side of your practice! Halloween got me thinking about what you might perceive as frightening about the business side of your practice. Below […]

What are your rebooking statistics telling you?

Patients not booking back into your practice when you would have expected them to is not good for the growth and stability of your practice but more importantly it’s most likely not good for your patients who are not returning. Facing reality The first thing to do is to face reality and look at the […]

The big five

Anyone who has travelled to Africa and spent time in the bush, going on game drives in the hope of seeing the Big Five, will know the feeling of excitement, anticipation and shear joy in spotting all or even just any one of the Big Five. That experience together with ticking off a big personal […]

Lead by example

My conversation with a client this week certainly inspired me to put pen to paper! At our previous coaching session we discussed following up with patients who did not book a subsequent appointment; did not arrive; or cancelled their appointments without rebooking. The client left with a plan but didn’t implement it with 100% commitment […]

Are you focused on quality or quantity?

My conversation with a final year student who is looking at purchasing a clinic and was very much impressed with the size of the database (until I started asking him questions about it) got me thinking about some of the areas in a practice where quantity is perceived to be a good thing but quality […]

Marketing – it’s not a dirty word

I have not met too many health practitioners who decided to go into their chosen profession because they love marketing and can’t wait to get their teeth into it. Mostly practitioners dread the thought, hope that the phone will just ring, patients will flow into the practice and that they will never have to ‘do […]