Julia worked for many years in the science and engineering industry in a number of different management roles in Marketing, Sales and Customer Service. The more management experience she gained, the more Julia realised that what really excited her was mentoring and supporting her colleagues to achieve their potential and really excel at what they did, particularly when it came to Customer Care. As a manager, Julia was known as someone who got the best out of people she worked with, and she created happy and high performing teams.

It was this love of the people side of work that led Julia to re-train as a coach and trainer and this, when combined with her passion for Customer Service, inspired her to develop a series of workshops designed to increase skill and awareness of how to achieve exceptional customer care. Since 2002, Julia has been delivering workshops across the UK in a variety of different organisations – and they have proved both popular and extremely effective. The workshops are lively and interactive and have been welcomed by therapy clinics such as physiotherapy, osteopathy, chiropractic; dental practices; GP surgeries; private and NHS hospitals. Her attention to detail means that Julia delivers courses that are not only fun learning experiences but are targeted and apposite. Her natural empathy and dynamic presentation style provide an exceptional learning and development environment for those at the Customer Service interface of any business.

Julia’s professional qualifications include training in NLP (Neuro-Linguistic Programming), Transactional Analysis and professional coach accreditation approved by the ICF (International Coach Federation), as well as attending regular courses herself in aspects of communication as part of her own Continuous Professional Development.